"Baby, pack your bags! We are going to flippin’ Mexico!"

Today has been a great day for good news! When I walked in to the office this morning and opened my Outlook as I usually do, I found an email that I could not resist to open before anything else. In that email was a congratulatory message, pictures and motivations for the people that one this year’s incentive trip to Cabo San Lucas, Mexico for one person and his or her better half or friend… and I was one of the lucky ones!

Basically, the trip is the grand (and only) prize for a year-long incentive for best performers in each department of the company and I won it for Customer Care International – that is where I work. :)

Last year was an all-sales trip but the buzz words from last year’s trip to Puerto Rico were:

”no expenses spared”, “private concert with the Goo Goo Dolls”, “Lobster buffé”, “catamaran trips”, “All inclusive AND WE MEAN ALL INCLUSIVE” “Gifts” “Over the top” “5 star resort”


This all goes down between the 1st - 5th of March, so we'll be all rested and tanned in time for the arrival of the little one!

Below is the motivation as to why I won:

Throughout 2008, Peter has played a major part in the development of Customer Care for International. Despite receiving little training or guidance himself, Peter took on the role of trainer, sourcing information and tools to develop our training programme needs. He also delivered a training programme to the Italy office, despite the language issues (with the help of Giuseppe), showing that he can adapt to any situation and deliver.

Peter has been instrumental in setting up the Account Management function for us. Not only has he improved processes, changed documents, suggested ideas to improve this area for Sweden but also ran many sessions delivering training to the new Account Managers. He worked in the background on projects relating to Account Management, requiring a lot of additional work from him to improve systems and processes at the front-end.

Peter acted as the ‘coach’ and ‘subject matter expert’ single-handedly, whilst maintaining his other role as trainer to assist the team with any questions, guidance that was required.

Throughout the year, Peter has often been requested to deliver other things for us. Peter has always shown his total willingness to take on extra work and commitment as and when required for Customer Care International to achieve their goals.

The above is just a flavour of the work that Peter has been engaged in throughout the year and coupled with the high volume of positive feedback or thanks we have received for the work Peter has been involved with, these are the reasons as to why Peter has been selected and won
this fantastic award.

Peter – many congratulations, you are a very deserving recipient of this award! Enjoy Mexico!